PURCHASING – SHIPPING – PAYMENT GUIDELINES
GENERAL PRINCIPLES
You do not need to sign in to become a member of bodyandsoulboutiquehanoi.com.vn to shop on our website. However, you should register as a member to receive more promotions and gifts from Body&Soul Boutique.
Products purchased and sold on hanoia.com are permitted by law and are not in the category of products banned from trading or advertising in accordance with law.
Customers buying our products only pay directly on bodyandsoulboutiquehanoi.com.vn or pay to the forwarder we specify.
We reserve the right to change, modify, add or remove any part of these Terms of Sale at any time. Changes come into effect as soon as they are posted on bodyandsoulboutiquehanoi.com.vn without prior notice.
TRANSACTION PROCESS
Step 1: Access the homepage bodyandsoulboutiquehanoi.com.vn and enter the product name to search. View detailed product information you want to buy.
Step 2: Go to product detail page, select “Add to cart”.
Step 3: Go to cart page, fill in purchase information.
Step 4: Choose payment method and proceed with payment.
Step 5: Check the order information in the confirmation email.
Step 6: Check the products upon receipt.
PAYMENT POLICY
You can choose 1 of 3 payment methods as follows:
Payment on receipt (COD): You pay in cash when receiving the products (Not available for international customers).
Online payment: You pay online via Onepay payment gateway by domestic or international credit / debit card.
Bank transfer payment: You pay the transfer via the account below, then Body&Soul Boutique will transfer the products when the bank confirms receiving the payment.
Account holder: LAI THANH TRA
Account number: 1241 0001 537 840 (VND)
Bank: Bank for Investment and Development of Vietnam
Branch: Hoan Kiem
Transfer content: Order number – order phone number
Secure transactions
Before making payment for products / services on bodyandsoulboutiquehanoi.com.vn, you should pay attention to the following issues:
You must not disclose to third-party email, username and password to login to bodyandsoulboutiquehanoi.com.vn and payment system.
To ensure your safety, after choosing the online payment method, you must ensure stable and continuous use of mobile phone number ordered at bodyandsoulboutiquehanoi.com.vn.
In case you lose / change your phone number, you should send a notice via email bodyandsoultrahanoi@gmail.com, facebook https://www.facebook.com/bodyandsoulsboutique/ to correct your order information.
DELIVERY AND TRANSPORT PROCESS
Step 1: After you place your order, we will confirm your order and send the order to the delivery department.
Step 2:For Orders in Tay Ho area: Delivery department receives products from warehouse and assigns staff to deliver to the address you provide. This whole process will take from 01 – 02 working days, not including Saturday – Sunday (depending on your location).
For Orders in other Provinces in Vietnam: Delivery department receives products from warehouse and assigns staff to deliver to the address you provide. This whole process will take from 01 – 07 working days, not including Saturday – Sunday (depending on your location).
For International Orders: We will check with our international shipping partner (Viettel Post, FedEx) and get back to the customer with estimated delivery time and fee. As the customer confirms and pays for the shipment fee, we will send the package to the delivery partner and send the tracking code to the customer.
Note: Please check the contents of the package carefully with the delivery staff. If the customer does not check the package along with the delivery staff, Body&Soul Boutique will not solve exchange / return requests as well as complaints if there is any.
OFFICIAL BODY&SOUL’S BOUTIQUE CONTACT ADDRESS
Address: 15B Xom Chua, lane 12 Dang Thai Mai, Quang An, Tay Ho, Ha Noi, Vietnam
Website: https://bodyandsoulboutiquehanoi.com.vn/
Email: bodyandsoultrahanoi@gmail.com
Facebook: https://www.facebook.com/bodyandsoulsboutique/